FAQ

Orders & Payment

Have you not received the order confirmation?

  • Note: Sometimes, order confirmation emails can be filtered into the spam folder of your mailbox. Please check your spam or junk folder to see if the email is there.

How do l make changes after my order has been placed?

  • If you notice a mistoke withyour order aiter receliving an order confrmation emal,please contact us. f it's afer busines hours,leave us a dlear and detaied message with your name, phone number, and order number if available.

Which payment methods do you accept?

  • We accept PayPal Express, PayPal Credit, and all major credit cards.

How do you secure my payment information?

  • We take security very seriously and do not process any of your payment information ourselves. All payment related matters on offercustom are handled by PayPal and credit card company.

Is my personal information kept private?

  • We are totally committed to protecting your privacy. We will not disclose information about our customers or visitors to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so. For more information, please read our privacy policy in full.

Products

What if the product lack of pieces or is partially damaged?

  • If you find a part missing or damaged after receiving the product, please contact our customer service to reissue it for you.

How can l customize apparel?

  • It's only a few steps to customize t-shirts, sweatshirts, and other products from us with just a few keystrokes. Select a product and add a logo, name, or graphic and add it to the cart and checkout. We will print it as soon as you order it.


Will there be color difference in printing?

  • Due to the different color modes used by factory printing and monitors, the actual printing effect may not be 100% restored to the rendering, which is within the normal error range.

How to choose the right size?

  • You can choose the style you need first, enter the product details to view the corresponding size chart, and choose the corresponding size according to the actual height, shoulder width and other data. Sizes can vary from 2~3 centimeters due to different measurement methods, which are in a reasonable range.